UserVoice Feedback is a tool for collecting and prioritize feedback from customers. Customers post issues or suggestions, and others vote the feedback up or down. There are set limits on the number of votes that users can allocate, which helps people focus on the essential.
UserVoice Helpdesk is a support tool which allows companies to track and respond to customer issues. Customers can thank the support person who responds to their ticket by giving them “kudos.” By employing gamification techniques, UserVoice believes that customers receive higher quality responses because the support teams are motivated by the game-like atmosphere. Help teams work within a system that features a tracking dashboard, which tracks each person’s kudos so the team’s performance can be evaluated in real-time. the program also offers “Instant Answers,” which allows customers to see other relevant answers as they write their question.
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